The warranty terms are as follows:
1. If the warranty period is not specified, it is guaranteed for one year.
2. During the warranty period, the cost of sending it back to our company shall be borne by the customer, and the cost of sending it back to the customer (domestic delivery address) by our company shall be borne by our company.
3. The customer will be responsible for the return shipping and return freight after warranty, and pay the relevant maintenance costs (the cost is based on the actual situation and the amount confirmed by both parties).
4. Damage caused by lightning strikes, floods, tsunamis, earthquakes and other natural disasters is not covered by the warranty.
refund policy:
1. We provide 100% satisfaction guarantee. Most items can be returned within 15 days of receipt. Within 15 days of receiving the item, if you are not 100% satisfied with the item, you can return it for an exchange or a full refund (excluding shipping). If your return is due to our error, we will refund your shipping costs.
2. Returns must be accompanied by a Return Material Authorization (RMA) number. To receive an RMA, please email lanae@lgonet.cn
3. All returns must be in brand new, resaleable condition and in original unmodified packaging. Custom orders cannot be returned while they are running normally. Customized order refers to manufacturing according to the customer's detailed requirements.
caution:
1. Items with damaged or missing components will not be returned.
2. The buyer is obliged to return the item in proper packaging.
3. Once the product has been received, we will refund you immediately.